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Order Information

Ordering Genetic Services
1. Simply select your pet's breed and click "ADD TO CART".
2. When shopping is completed, select "Checkout".
3. Review cart items and fill out the order details in the CHECKOUT page.
4. When ready, click "Place Order".
5. Follow system instructions to provide payment information.
6. In the order confirmation page, review the information. If correct, click "Submit Order".
7. The DNA collection kit for each animal (including 1 sterile foam swabs, 1 DNA submission form with instructions and 1 envelope with return address) will be mailed to you within 48 hours after we received the order.
8. Once you received the DNA collection kit, please follow the guidelines to collect sample.
9. Fill out the information provided on the tube and DNA submission form, and mail to Amvet Biosciences Laboratory.
10. The DNA test certificate will be sent by mail and email in 12 working days after we received the DNA samples and completed form.


Ordering Other Items 
1. Simply click "ADD TO CART" for any items you like to buy.
2. When shopping is completed, select "Checkout".
3. Review cart items and fill out the order details in the CHECKOUT page.
4. When ready, click "Place Order".
5. Follow system instructions to provide payment information.
6. In the order confirmation page, review the information. If correct, click "Submit Order".
7. An email will be sent to you to confirm the order details within 24 hours after we received your order. 

Shipping and Delivery Information

Free Shipping - No Minimum Charge

Five easy ways for shipping and delivery

1. Delivery/Ship to home (Courier will call to confirm delivery, please provide cell phone number and someone 18 years of age or older must be present to sign for the package)

2. Pickup at any post office. Please provide your designated post office on the CHECKOUT page. We will deliver the parcel through Smart Post offered by Hongkong Post. A personal passcode will be provided for you to track the status of your post or to pick up. Click HERE for details.

3. Pickup at over 400 S.F. Stores, S.F.Express Service Centers and S.F. Express Authorized Service Points (7-Eleven,Circle K and Shell Stations) in Hong Kong. Please fill in the store code of your S.F. pickup point on the CHECKOUT page.

4. Customers on outlying islands can pickup atS.F. Express Authorized Service Points (7-Eleven, Circle K, Li Yuen Shop and RedHall Furniture) in Hong Kong. Please fill in the store code of your S.F. pickup point on the CHECKOUT page.

5. Macau customers can pickup at S.F. Express Authorized Service Points (7-Eleven and Circle K) in Macau. HKD30 surcharge applies. Please fill in the store code of your S.F. pickup point on the CHECKOUT page.


Payment Options

Customer can pay by PayPal or Bank Transfer.


For Bank Transfer:

Bank Name: Shanghai Commercial Bank

Account Name: AMVET BIOSCIENCES LIMITED

Account Number: 330-82-10191-7


Bank Name: HSBC

Account Name: CHIN P* *** M****

Account Number: 442-521605-001


Please send a copy of your payment advice to onlinestore@amvetbio.com with customer's name and order number.